Technical Team Administrator

We’re relay.club, an influencer management platform that connects brands with social media influencers. We’re a small and growing startup that has raised over $350,000 in our first round of funding.

Workplace satisfaction and professional development are important to us. You’ll like our company culture of empowerment and self-direction, more like working in California than many companies in Asia. This is an entry-level position that will launch your career in tech, leading to software engineer, technical writer, or product manager.

The basics:

• you can work from anywhere
• we are headquartered in Shanghai and fully remote across Asia (we will stay 100% remote even if the pandemic ends)
• our team self-manages, working asynchronously with no core working hours, using Slack for communication
• we have company video meetings on Monday mornings and Friday afternoons (Singapore time)
• you’ll report to the CTO and meet once a week for a 1:1
• we have a strong learning culture that supports professional development
• we care about being humble, kind, and helpful

Within 1 week, you’ll:

• Complete onboarding and get familiar with our systems and processes.
• Get to know the team.
• Review our systems and processes and make recommendations to correct any gaps or oversights.

Within 1 month, you’ll:

• Set up a system for managing accounts and credentials for various tools and services.
• Set up a system for reporting and resolving bugs.
• Evaluate and recommend an issue tracking or project management platform for managing engineering workload.

Within 3 months, you’ll:

• Create documentation for all new software projects.
• Create an Engineering Handbook for introducing new engineers to our systems and processes.
• Lead assessment and evaluation of key tools, services, or technologies including documentation of conclusions and recommendations.

Within 6 months, you’ll:

• Get to know our business objectives and propose new product features.
• Or, become an expert in a specific technical area such as a security or databases.
• Propose and execute improvements in our software development process.

Within 12 months, you’ll:

• Lead a technical project from inception to finish as a product manager.
• Choose a career path for continued growth.
• Be a mentor for new team members.

Primary Responsibilities

• Maintain a list of Engineering objectives and key results (OKRs) and report on progress toward each goal.
• Serve as a central point of contact for the team and monitor team availability and current task workload for each team member.
• Maintain budget and obtain approval for any engineering expenses (except salaries).
• Sign up for key tools and services, maintaining a list of all vendors and authorized users and a secure list of current credentials.
• Organize and maintain documentation for all engineering projects and processes in a central wiki or document archive.
• Keep a list of all tools and software versions and plan for any updates or upgrades as required.
• Monitor reported bugs, assign to engineers for follow up, and report on resolution of bugs.
• Keep a list of all proposed improvements to our software development process and report on improvement progress during engineering retrospectives.
• Keep a list of all ongoing assessments of tools, services, or technology and report on evaluation progress.
• Maintain written protocols and procedures for system failures, security incidents, disaster recovery, and data privacy requirements.

Minimum Job Requirements

• 1 year of experience as an intern or staff member in an IT department or on an engineering team.
• Available 30-40 hours/week.
• Excellent English-language proficiency as a writer and editor.

Our Hiring Process

We aim to spend less than 3 hours of your time in interviews and assessments, and we’ll get back to you promptly with a written offer to join the team immediately after your final interview. We realize your time is valuable.

Stage 1

Initial 30-minute discussion with our tech recruiter. Ask her your deal-breaker questions and she’ll tell you why you might want to work for our company.

Stage 2

Submission of a 1 hour writing exercise. Our tech recruiter will give you a technical topic and ask you to write a summary of your research based on what you’ve found online.

Stage 3

Talk to the CTO (Chief Technology Officer) for a “culture fit” interview. You can schedule a 1-hour interview to find out what it’s like working on our engineering team and give us the chance to get to know your style as well.

Stage 4

30-minute with our COO to discuss our expectations for job success and your expectations for job growth.

If you’re interested in this job, take the next step and email our COO, sophia@relay.club.